EI Customer 6. Social Awareness

Question 1 of 20

1. Question

The point of departure for developing interpersonal competence is developing?

Social awareness
Accurate self-awareness

Question 2 of 20

2. Question

Which statement about social awareness is incorrect?

Social awareness starts with being aware of people’s unique neurological design
Social awareness entails learning to accurately read other people’s behavior
Social awareness is not relevant to the world of business
Social awareness requires developing empathy

Question 3 of 20

3. Question

Which detox technique is incorrect?

Address the mindsets, not the person
Realize that ignoring issues is costlier than dealing with them
When experiences differ, no one is lying
Your perception of others does not impact your performance and wellbeing too much

Question 4 of 20

4. Question

Which statement with regards to toxic mindsets is incorrect?

It makes us biased towards others
It conditions us to be fearful, angry or defensive
It helps us cope in a world where most people are insincere
It works against good faith, trust and teamwork

Question 5 of 20

5. Question

Which statement is correct? Social awareness is about:

Having nice conversations at social gatherings
Being accurately aware of other people’s feelings, needs, concerns and perspectives
Having lots of friends
None of the above

Question 6 of 20

6. Question

Which statement about social awareness is incorrect?

Lack of social awareness is costing lost revenue and lost opportunities
It is about looking at the world through someone else’s eyes
It is about being willing to put yourself in someone else’s shoes
It is about being very social, so you can influence more people

Question 7 of 20

7. Question

Discrimination is:

A pattern of behaviors that isolate and victimize members of certain groups because of their membership to that group
A perceived group trait assigned to individuals belonging to that group

Question 8 of 20

8. Question

Social awareness is:

A skill you can develop
Genetically predestined

Question 9 of 20

9. Question

A pessimist is a habitual negative thinker who expects failure.

False
True

Question 10 of 20

10. Question

Social awareness entails:

Using social skills to get what you want
Avoiding mindsets like insincerity

Question 11 of 20

11. Question

Stereotype rigidity is about:

Resistance to the disproving of a stereotype despite considerable contradictory evidence
To stand for what you think is right at all cost

Question 12 of 20

12. Question

Insincere people are socially aware.

True
False

Question 13 of 20

13. Question

Life, marriage and business is a team effort.

True
False

Question 14 of 20

14. Question

Which option below will not help you to read others accurately?

Increase your observation skills
Exercise your visual memory – remember what you observed
Focus on the truth of another
Make a point to argue with someone when they are prejudiced

Question 15 of 20

15. Question

Mindsets are formed by:

Neurons connecting
Pathways that are reinforced by repetition
Reinforced pathways that lead to automatic behavior
All of the above

Question 16 of 20

16. Question

Attitude is a person’s habitual thoughts, feelings and general tendencies under any given circumstances.

True
False

Question 17 of 20

17. Question

Which of the following suggestions to improve empathy is not true?

Try to put yourself in someone else’s shoes
The ability to anticipate the emotional reaction of people in a work situation
When someone says something you disagree with, stay silent and allow the person to tell you more
When listening to someone, facts are more important than emotions

Question 18 of 20

18. Question

Which statement is not true with regards to developing empathy as a skill?

Listening with the intention of understanding the truth of another
Understanding others is both cognitive and emotional
Listening is about waiting to answer
When you understand the perspective of others, you create an environment where others feel valued and respected

Question 19 of 20

19. Question

To be an empathic person, the correct mindset is very important because it becomes the filter through which you view and understand others.

True
False

Question 20 of 20

20. Question

Which statement is incorrect in terms of the relevance of social awareness?

Customers who become angry might take their business elsewhere
Empathic doctors are less likely to be sued for malpractice
Lack of social awareness does not influence productivity
Lack of social awareness cause unnecessary conflicts