Neurolink Privacy Policy
Effective Date: 7 September 2026
1. Introduction
Welcome to Neuro Link. We are committed to protecting the privacy and security of our clients’ and website visitors’ personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information.
This policy is designed to comply with global data protection standards, specifically:
The General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
The Protection of Personal Information Act (POPIA) of South Africa.
United States Privacy Laws (including state-specific regulations such as the California Consumer Privacy Act / CCPA as amended by the CPRA).
By using our website and submitting your information, you acknowledge that you have read this policy and understand how your personal data will be processed as described herein.
2. Form Information We Collect
We collect personal data directly from you when you voluntarily interact with our website, such as filling out a contact form or applying to become a NAP™ Practitioner. The information we collect is strictly limited to what is necessary for our business operations, application assessments, and communication purposes.
Depending on the specific form you complete, we may collect the following categories of personal information:
Identity & Contact Information
Name: First and last name (or full name) to identify you and address you personally.
Email Address: To respond to your inquiries, facilitate the application process, and maintain communication.
Phone Number: To contact you directly regarding your inquiry or application.
Location Information
Geographic Details: Your City, State/Province, and Country to understand your market location and assign relevant regional representatives.
Professional & Business Information
Company & Industry: Your current company and industry/profession (or primary industry focus) to understand your business context.
LinkedIn Profile URL: Collected specifically to verify your professional standing and network influence.
Network & Experience: Details regarding your current network of influence (such as the number of clients or leads you have access to) and a description of your sales or persuasion experience.
Qualifications: Your existing certifications (e.g., NLP practitioner, ICF coach) and English proficiency level to assess your technical and language readiness for our programs.
Inquiry & Application Details
Messages & Motivations: Any custom messages you submit, as well as your stated reasons for wanting to become a NAP™ Practitioner.
Consents & Agreements
Legal Disclosures: Records of your acknowledgment and agreement to our Terms and Conditions, as well as mandatory program disclosures including Ongoing Requirements, Confidentiality (NDA) agreements, and Certification Path requirements.
3. How We Use Your Information & Lawful Basis
Under the GDPR and POPIA, Neuro Link acts as the Data Controller (or Responsible Party). We process your personal data under the following legal bases:
Contractual Obligations / Pre-Contractual Steps (Art. 6(1)(b) GDPR / Section 11(1)(b) POPIA): To review your inquiry, assess project requirements, prepare quotes, and communicate regarding potential or ongoing work.
Legitimate Interests (Art. 6(1)(f) GDPR / Section 11(1)(f) POPIA): For administrative purposes, maintaining records of incoming communications, and managing client relationships.
Specifically, we use your personal data to:
Contact you via email at info@neurolink.company or the email address provided in your form.
Address and fulfill the specific nature of your inquiry.
Maintain internal operational records.
Notice to US Residents regarding the Sale/Sharing of Data: We do not use your details for unsolicited marketing unless you explicitly opt in. Neuro Link does not and will not sell, lease, or “share” (for targeted advertising purposes) your personal data to third parties.
4. Data Sharing and Processors
To fulfill your request or deliver our services, we may share your inquiry details with trusted contractors, technical partners, or service providers who act as Data Processors (or Operators under POPIA) on our behalf. This is done strictly for assessing your request and providing relevant technical expertise.
All third-party processors are bound by contractual agreements requiring them to maintain strict confidentiality and apply security measures aligned with global privacy standards. We may also disclose your personal data if required to do so by law, court order, or regulatory body.
5. International Data Transfers
As a global business, your personal data may be transferred or accessed across borders. If your data is transferred outside the UK, European Economic Area (EEA), or South Africa, we ensure appropriate safeguards (such as Standard Contractual Clauses or ensuring the destination country has adequate data protection laws as per Section 72 of POPIA) are in place to guarantee your data receives an equivalent level of protection.
6. Data Security
We take data security seriously. We have implemented appropriate technical and organizational measures to safeguard your personal data against loss, destruction, unauthorized access, alteration, or disclosure. In the unlikely event of a data breach, we will notify affected users and the relevant regulatory authorities in accordance with GDPR and POPIA timelines.
7. Data Retention
We retain your personal data only for as long as necessary to resolve your inquiry, fulfill the purposes outlined above, or comply with statutory legal and accounting retention periods. Once no longer required, your personal data will be securely deleted, destroyed, or anonymized.
8. Your Global Data Protection Rights
Depending on your jurisdiction, you have robust rights regarding your personal data:
Under GDPR (EU/UK) & POPIA (South Africa):
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification/Correction: Request correction of any inaccurate or incomplete personal data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no legal reason for us to keep it.
Right to Restrict Processing: Request a temporary restriction on how we process your data.
Right to Data Portability: Request the transfer of your data to yourself or another controller.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent at any time where processing relies on it.
Under US State Privacy Laws (e.g., CCPA/CPRA):
Right to Know: You have the right to know what personal information we have collected, used, and disclosed about you.
Right to Delete & Correct: You may request that we delete or correct inaccurate personal information.
Right to Opt-Out: You have the right to opt-out of the sale or sharing of your data (Note: Neuro Link does not sell or share your data).
Right to Non-Discrimination: We will not discriminate against you (e.g., by denying services or changing prices) for exercising your privacy rights.
To exercise any of these rights, please contact us at info@neurolink.company. We will respond to your request within the legally mandated timeframes (usually 30 to 45 days).
9. Changes to This Privacy Policy
We may update this policy periodically to reflect operational, legal, or regulatory updates. Any changes will be published on this page with an updated “Effective Date.”
10. Contact Details
If you have any questions about this Privacy Policy, wish to exercise your rights, or want to contact our Data Controller / Information Officer, please reach out to us:
Data Controller / Responsible Party: Neuro Link
Information Officer: [Insert Name of Person/Role, if applicable]
Email: info@neurolink.company
